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i1win Privacy Policy — Your Data, Your Rights

We are committed to protecting your personal information. This policy explains exactly what data i1win collects, why we collect it, and how we keep it safe.

Introduction

Last updated: January 2026

This Privacy Policy ("Policy") describes how i1win ("we", "us", "the Platform") collects, uses, stores, and protects personal information provided by users ("you", "Player") when accessing or using the i1win website at i1win.ws and any associated services. This Policy forms part of our Terms and Conditions and should be read alongside them.

By registering an account or using i1win, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described herein. If you do not agree with any part of this Policy, you should not use the Platform. We encourage you to review this Policy periodically, as it may be updated from time to time to reflect changes in our practices or applicable legal requirements.

Privacy at a Glance

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Data We Collect
Identity, contact, financial, and usage data
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How We Protect It
256-bit SSL encryption on all data in transit
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We Never Sell Data
Your data is never sold or rented to third parties
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Contact for Privacy
Reach us at [email protected] for any data query

1. Information We Collect

i1win collects personal information that is necessary to provide a safe, lawful, and functional betting and casino platform. We collect information in the following categories:

👤Identity and Contact Information
When you register an account on i1win, we collect your full name, date of birth, mobile phone number, email address (where provided), and country of residence. This information is required to create and verify your account, confirm you meet the minimum age requirement of 21 years, and enable us to communicate with you regarding your account, transactions, and any promotions you have opted into.
💰Financial and Transaction Information
We collect records of all financial transactions conducted through your i1win account, including deposit amounts, withdrawal requests, payment method references (for example, the mobile wallet account number associated with your bKash, Nagad, or Rocket transactions), and betting history. We do not store your full mobile wallet PIN, card number, or any authentication credential belonging to a third-party payment service. Payment credentials remain with the payment provider.
📱Device and Technical Information
When you access i1win, our servers automatically log certain technical information about your device and browsing session, including your IP address, device type and model, operating system version, browser type, screen resolution, referring URL, and session timestamps. This information is used for security monitoring, fraud detection, platform performance optimisation, and responsible gaming analysis.
🎮Gaming and Betting Activity
We maintain records of your gaming and betting activity on i1win, including the games you play, bet amounts placed, outcomes, win and loss history, session duration, and frequency of play. This data serves multiple purposes: it is required for correct account settlement, dispute resolution, responsible gaming monitoring (including identifying patterns that may indicate problem gambling), and improvement of our game recommendation features.

2. How We Use Your Information

i1win uses the personal information we collect for the following purposes. We process your data only where we have a lawful basis to do so, as described in Section 3 of this Policy.

  1. Account creation, verification, and management — including KYC identity checks required before processing your first withdrawal.
  2. Processing deposits, withdrawals, and settling bets placed through your i1win account in Bangladeshi Taka (BDT).
  3. Communicating with you about your account, responding to support queries, and sending transactional notifications (for example, deposit confirmation messages).
  4. Preventing and detecting fraud, money laundering, and unauthorised account access through security monitoring and analysis of transaction patterns.
  5. Responsible gaming monitoring — analysing your betting patterns and session data to identify early signs of problem gambling and, where appropriate, reaching out proactively with responsible gaming resources.
  6. Platform improvement and personalisation — using anonymised, aggregated data to understand how players interact with i1win, improve our game library, and where you have opted in, provide personalised game recommendations or promotional offers.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight. Where automated tools are used to flag accounts for review (for example, fraud detection algorithms), a human team member will review the flagged case before any account action is taken.

i1win processes your personal data on one or more of the following legal grounds, depending on the specific purpose for which the data is being used:

📝Contractual Necessity
Processing your personal data is necessary to perform our contract with you — specifically, to create and maintain your account, process transactions, settle bets, and provide the core services of the i1win platform. Without this processing, we cannot provide the service to you.
⚖️Legal Obligation
Some processing of your data is required to comply with applicable legal obligations, including anti-money laundering (AML) obligations that require us to collect identity information, verify it, and retain transaction records for specified periods. We are required to conduct these checks regardless of your consent.
🤝Legitimate Interests
We process certain data on the basis of our legitimate interests in operating a safe, secure, and commercially viable platform. This includes fraud detection, security monitoring, responsible gaming analysis, and platform performance improvements. Where we rely on legitimate interests, we have assessed that our interests do not override your rights and freedoms.

4. Sharing Your Information

i1win does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We share your data only in the limited circumstances described below:

  1. Payment service providers — We share transaction data with the mobile wallet operators (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard) that process your deposits and withdrawals. These providers process your payment data under their own privacy policies and are subject to their own regulatory obligations.
  2. Game providers — Our casino and slots games are supplied by third-party providers including Pragmatic Play, Evolution Gaming, Microgaming, Spribe, and Ezugi. These providers may receive game session data (such as bet amounts, game outcomes, and session duration) in order to operate their game software. Game providers do not receive your identity or payment details.
  3. Legal and regulatory authorities — We may disclose your personal information to law enforcement agencies, regulatory bodies, or other public authorities where we are legally required to do so, or where disclosure is necessary to prevent or detect crime, protect the safety of individuals, or enforce our rights under these Terms.
  4. Service providers acting on our behalf — We engage certain trusted third-party service providers to assist in operating the i1win platform, such as cloud hosting providers, IT security services, and customer support tools. These providers are bound by contractual obligations to process your data only on our instructions and not to use it for any other purpose.

All third-party service providers and partners who receive personal data from i1win are required to implement appropriate security measures to protect that data, and are permitted to use it only for the specific purpose for which it was shared.

5. Payment Data and Mobile Wallets

i1win supports deposits and withdrawals through bKash, Nagad, Rocket, and Upay — the most widely used mobile financial services in Bangladesh. When you make a deposit or request a withdrawal through one of these services, i1win records the transaction reference number, the wallet account number (in masked or partial form where possible), and the transaction amount and timestamp. This information is retained as part of your account's financial history and is required for dispute resolution, anti-fraud monitoring, and regulatory compliance.

i1win does not have access to your mobile wallet PIN, OTP codes, or account password. These credentials are entered directly into the mobile wallet provider's own interface and are never transmitted to i1win's systems. You should never share your wallet PIN or OTP with any person claiming to represent i1win — our support team will never ask for these details.

6. Data Security

The security of your personal information is important to us. i1win implements a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure. While no online platform can guarantee absolute security, the measures we employ are consistent with industry standards for online gaming and financial services platforms.

🔒Encryption in Transit
All data transmitted between your device and i1win's servers is encrypted using 256-bit SSL (Secure Sockets Layer) technology. This ensures that data exchanged during your session — including login credentials, transaction details, and personal information — cannot be intercepted by unauthorised third parties during transmission.
🛡️Access Controls
Access to personal data held by i1win is restricted on a need-to-know basis. Only employees and contractors who require access to specific data in order to perform their job functions are permitted access, and all such personnel are subject to confidentiality obligations. Administrative access to sensitive systems requires multi-factor authentication.
🔑Breach Response
In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected individuals, i1win will take immediate steps to contain the breach, assess its impact, and notify affected users as soon as reasonably practicable. We maintain an internal incident response plan for managing data security incidents promptly and effectively.

7. Data Retention

i1win retains your personal information for as long as your account remains active and for a period thereafter as required to comply with our legal and regulatory obligations. Specifically: account registration and identity documents are retained for a minimum of 5 years following account closure; financial transaction records are retained for a minimum of 5 years from the date of each transaction; and gaming activity logs are retained for a minimum of 3 years.

Where you request deletion of your account and there is no legal obligation requiring us to retain your data beyond the applicable minimum retention period, we will delete or anonymise your personal data within 30 days of the end of the applicable retention period. Some aggregated, anonymised data derived from your activity may be retained indefinitely for statistical and platform improvement purposes, as it can no longer be linked to you as an individual.

8. Your Rights

As a user of i1win, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within 30 days.

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Right to Access
You have the right to request a copy of the personal data i1win holds about you, along with information about how it is being used and with whom it has been shared.
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Right to Rectification
If you believe that any personal data i1win holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update certain account details directly through your account settings; for other corrections, please contact support.
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Right to Erasure
You have the right to request that i1win delete your personal data, subject to our legal obligations to retain certain data for minimum statutory periods. Where we are legally required to retain data, we will inform you of this and of the earliest date on which deletion can take place.
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Right to Data Portability
You have the right to receive a copy of the personal data you have provided to i1win in a structured, commonly used, and machine-readable format, and to request that we transmit that data to another service provider where technically feasible.
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Right to Object
You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. If you object, we will cease the relevant processing unless we can demonstrate compelling legitimate grounds for continuing that override your interests, rights, and freedoms.

Please note that exercising some of these rights — particularly the right to erasure — may result in the closure of your i1win account if the data requested to be deleted is necessary for us to continue providing the service to you.

9. Cookies and Tracking Technologies

i1win uses cookies and similar tracking technologies to enable core platform functionality, remember your preferences, maintain your logged-in session, and analyse how the Platform is used. Cookies are small text files stored on your device when you visit i1win. We use the following types of cookies: strictly necessary cookies (required for the platform to function and cannot be disabled); functional cookies (which remember your language preference and display settings); and analytical cookies (which collect anonymised data about how players navigate the site, used to improve platform performance).

You can control the use of non-essential cookies through your device browser settings. Please note that disabling certain cookies may affect the functionality of the i1win platform — for example, disabling functional cookies may mean that your language preference is not remembered between sessions. We do not use third-party advertising cookies or sell your browsing data to advertising networks.

10. Children's Privacy — 21+ Only

i1win is strictly an adult platform. We do not knowingly collect personal information from individuals under the age of 21. If you are under 21, you are not permitted to use i1win and must not attempt to register an account or access the Platform. If we become aware that we have collected personal data from a person under the age of 21 without appropriate verification, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on i1win, please contact us immediately at [email protected].

11. Changes to This Policy

i1win reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will post the revised Policy on this page with an updated "Last updated" date, and where appropriate, notify registered users via their registered contact details. Your continued use of the i1win platform after any changes to this Policy constitutes your acceptance of the updated Policy. We recommend reviewing this page periodically to stay informed of how we protect your information. The current version of this Policy is always available at i1win.ws/privacy-policy.

12. Contact Us About Your Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how i1win has handled your personal information, please contact our support team. We are committed to resolving all privacy-related queries promptly and transparently.

You can reach us by email at [email protected]. Our support team is available 24 hours a day, 7 days a week, and aims to respond to all privacy-related enquiries within 2 business days. Please include your registered mobile number and a brief description of your query so we can assist you as efficiently as possible.

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